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Senior Assistant Relationship Manager-Group IDFC BANK

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IDFC FIRST Bank Limited

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Role/Job Title: Senior Assistant Relationship Manager-Group

Function/ Department: Rural Banking

Job Purpose:

The role entails deepening relationships with Rural Banking accounts and ensuring best in-class service to the customers. The role bearer has a responsibility to support the Relationship Manager in identifying prospective customers and converting them into real business opportunities. The role bearer is responsible for helping create Joint Liability Groups and centres and manage them through the formation, disbursal and collection phases while driving client acquisition, building household level customer relationships and capitalizing on lifetime value in each relationship.

Roles & Responsibilities:

• Manage zoning activity to map household needs in villages and areas allocated.

• Conduct end-user checks as specified post disbursal of loans while achieving monthly and annual group loan booking targets.

• Assess and evaluate the client needs and generate new sources of revenue by leveraging cross sell opportunities as per their lifestyle, risk profiling and requirements.

• Contribute to penetration of liabilities business in Rural markets through lead generations and account opening as per needs of customer.

• Achieve individual and branch sales goals through new business sales, referrals and retention of account relationship.

• Maintain high collections efficiency through discipline and drive.

• Monitor preparation of accurate documentation of loans and saving account.

• Coordinate with operations officer to ensure timely and accurate data entry.

• Ensure compliance as per the bank requirements.

• Conduct field audits and customer verifications to ensure high quality of accounts.

• Gather latest Market intelligence and track and benchmark against best practices in competitor bank.

• Recommend process changes in order to improve service efficiency and quality across the branch network.

• Provide support for implementation of livelihood advancement and community development initiatives.

Education Qualification:

Graduation: Any Graduate

Experience: 2+ years of relevant branch banking experience

Relationship Manager, Retail Banking Group (Minimum 1 Year Work Experience)

ICICI Bank Ltd

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About the job

Applicants from across industries can apply!

The Retail Banking Group of ICICI Bank serves customer segments such as individuals, business banking, government, and retail institutions. Our customer relationship teams are present across the country through a wide distribution of over 5,200 branches. Further, our Digital Banking services offer the full spectrum of banking solutions to our customers. The relationship teams and the digital channels complement each other to offer a unique value proposition to our customers. In our endeavor to offer 360-degree banking, we have adopted a unique customer-centric approach of ICICI Stack. Click here to know more. ICICI Stack covers the full spectrum of banking services consisting of bank accounts, payments, banking transactions, credit cards, personal loans, mortgage loans, vehicle loans, business & institutional banking solutions etc.

The Retail Banking Group includes various departments like Self-Employed Segment, Mortgage Branch Banking, Affluent Segment, Auto, Cards and Personal Loans, Eazypay etc.

Role of a Relationship Manager

As a Relationship Manager, you get an opportunity to engage with high-value customers of ICICI Bank and offer 360 degree-banking solutions. You are responsible for developing, and expanding the ICICI Bank Customer family, by providing unique, fair and optimum solutions considering the evolving needs of our customers. As a relationship manager, you would be required to continuously understand the evolving customer preferences, market trends and identify new opportunities of growth of your portfolio. The role requires you to collaborate seamlessly across teams at ICICI Bank to offer superior service and ensure a quick turnaround time for all customer queries and requirements. As we deepen our market presence, we are in search of an experienced relationship manager to nurture customer relationships and onboard new customers. As a relationship manager, you understand the fundamental drivers of the market, business, customers, and competitors. Your insight is critical to making the right decisions in the pursuit of long-term customer and business value. We are seeking a qualified relationship manager to extend our market reach through expert discovery and exploration of new and untapped business opportunities and relationships. Our ideal candidate will be trusted to dive right in, take the lead, use initiative, and help build ICICI Bank as the preferred bank amongst our customers. Key accountabilities include customer feedback and defined business outcomes.

Key deliverables

• Partner with customers through their life-cycle and offer suitable products and services based on their financial needs

• Nurture the current customer relationships while maintaining the quality of the portfolio

• Expand and develop the customer base by onboarding new customers

• Analyze consumer needs, current market trends, and potential partnerships to offer unique and technology-driven solutions

• Collaborate and coordinate to implement different marketing strategies

• Formulate sales strategies, tap into cross-selling and upsell opportunities, to ensure maximum customer reach

• Collaborate with product specialists, subject matter experts, credit and service teams to ensure structured and customized solutions as per the requirement of customers

• Offer 360-degree banking to the individual, professional and business ecosystem

• A customer seeks insights and advice and hence superior knowledge and service are distinguishing factors of success

A few of your daily activities may include:

• Monitor and evaluate industry trends and customer drivers

• Collaborate frequently with internal stakeholders to work towards the right solutions and market strategy

• Manage proposal response process

• Generate new leads, identify and contact decision-makers, screen potential business opportunities, select the deals in line with strategies, and lead and facilitate pitch logistics

• Develop and implement overarching sales and customer relationship strategy, sales processes and structure

• Support deal structure and pricing with business value analysis

Educational Qualifications

Graduate degree with experience in relationship management in any industry

Experience

The relationship Manager shall have an overall experience of 1-8 years in sales and relationship management in any industry. Applicants from across industries can apply.

New joiners will be assigned a specific portfolio in one of the customer segments. ICICI Bank equips new employees with the right product and sales process knowledge. The training programs are comprehensive and endow participants with the right required skills to serve customers effectively.

Job Types: Full-time, Permanent

Schedule:

• Day shift

Work Location: In person

Associate Relationship Manager-Corporate Liability

IDFC FIRST Bank Limited

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Role/ Job Title: Associate Relationship Manager – Corporate Liability Group

Function/ Department: Transaction Banking Group

Job Purpose: –

Develop a corporate liability strategy for a particular city/region and execute it. Target top clients in the coverage geography and convert them.

Roles and Responsibilities:

• Origination of New to Bank (NTBs) accounts and managing (farming) a portfolio of Corporate Liability Group clients sourced by oneself.

• Originate CMS/Trade Processing/FX transactions from Cash Rich Corporate clients, mainly from Digital First Companies, local IT/ITES firms and MNC subsidiaries. Onboard these clients with a solutions-based approach, developing unique solutions wherever required.

• Work with founders of well-funded start-ups, mainly online aggregators, e-commerce and fintech firms, to provide cash and trade solutions and onboard them.

• Build Liquid Asset OR Cash, backed Lending (short credit assessment memo)

• Develop deep relationships with PE/VC funds and Incubators to provide cash and trade solutions to their investee companies. Extend these influencer relationships to renowned law firms & Chartered Accounts as well.

• Manage relationships with existing clients and increase CA balances, term deposits, CMS/Trade/FX throughputs and maximize revenues from these services. Cross-sell other products of the bank like salary and wealth management to maximize share of wallet.

• Collaborate with the various Product Sales Managers and the Implementation teams across all Banking products to achieve these objectives.

Educational Qualifications:

Graduation: Any Graduate

Post Graduation: Any Post Graduate

Professional Qualification/Certification: Any Professional Degree

Experience:

5+ years of relevant experience in corporate current account acquisition

Sales Manager-Home Loans LIG/MIG

IDFC FIRST Bank Limited

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Role/ Job Title: Sales Manager-Home Loans LIG/MIG

Function/ Department: Home Loans LIG/MIG

Job Purpose:

‘The role entails direct customer interaction and is responsible for acquisition of Home Loan customers for a designated branch. It will also entail explaining and selling banking products to customers and acting as a link between customers and bank – ensuring best in-class service to the customers. The role bearer has a responsibility to supervise catchment mapping, customer feedback and identifying and converting potential opportunities. The role bearer is responsible for driving client acquisition, deepening customer relationships, and capitalizing on lifetime value in each relationship to achieve larger organizational goals.

Roles & Responsibilities:

• Acquisition of Home Loan customers in the identified segment Meet and exceed the defined targets of new customer acquisitions month on month by analyzing transaction banking needs of the customer.

• Provide regular feedback to RM on opportunities and customer needs.

• Ensure adherence to selling norms and SOPs defined by the organization.

• Ensure strict compliance with internal guidelines and external regulations Ensure quality sourcing in line with the Bank’s policy.

Managerial & Leadership Responsibilities:

• Mentor and coach senior team members to percolate ethos of customer centricity, innovation, compliance, and integrity.

• Create an environment for the team to focus on automation and digital enablement to fulfil customer needs holistically.

• Attract & retain best-in class talent to meet Bank’s rapid growth targets.

Education Qualification:

Graduation: Any Graduation

Post-graduation: Any Post-graduation

Experience: 2 to 5 years of experience in Home Loans LIG/MIG

Territory Manager-Commercial Vehicles

IDFC FIRST Bank Limited

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Role/ Job Title: Territory Manager – Commercial Vehicles

Function/ Department: Commercial Vehicle

Job Purpose:

The role bearer has the responsibility of sourcing loans from market using Direct Sales Associates/Direct Sales Teams and existing channel partners as well establishing a quality portfolio. It entails managing a team, maintaining strong relationships, fostering co-operation, and communicating effectively across different mediums. The role bearer has to make sure adherence to the policies and guidelines set. The execution of these tasks must be accomplished in such a manner, which is both sales supportive and risk averse contributing to the larger objectives of the bank.

Roles & Responsibilities:

• Sourcing and managing channels from the market and acquiring business from them.

• Ensuring quality portfolio by minimizing delinquency and rejection

• Extensive knowledge and understanding of retails assets, products, operations, and current market trends.

• Identifying the changing market trends, channel development for acquiring business and providing high quality customer service.

• Recommend improvements to processes and policies across the Retail Banking business to drive operational efficiencies and high-quality customer service.

Education Qualification:

Graduation: Any Graduation

Post-graduation: Any Post-graduation

Experience: 2 to 5 years of experience in Commercial Vehicle

Credit Manager

NIBODHAH

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We are looking for a Credit Manager to oversee our companys lending process, from evaluating clients creditworthiness to approving or rejecting loan requests.

Credit Manager responsibilities include creating credit scoring models, setting loan terms and determining interest rates. To be successful in this role, you should have a degree in Accounting or Finance along with experience processing loan applications. Previous banking experience is a plus.

Ultimately, you will help us minimize bad debts and increase revenues from loans.

• Research and evaluate clients creditworthiness

• Create credit scoring models to predict risks

• Approve or reject loan requests, based on credibility and potential revenues and losses

• Calculate and set interest rates

• Negotiate loan terms with clients

• Monitor payments

• Maintain records of loan applications

• Follow up with clients to manage debt settlements and loan renewals

• Ensure all lending procedures comply with regulations

• Develop, review and update our companys credit policies

• Research and evaluate clients creditworthiness

• Create credit scoring models to predict risks

• Approve or reject loan requests, based on credibility and potential revenues and losses

• Calculate and set interest rates

• Negotiate loan terms with clients

• Monitor payments

• Maintain records of loan applications

• Follow up with clients to manage debt settlements and loan renewals

• Ensure all lending procedures comply with regulations

• Develop, review and update our companys credit policies

Must be an MBA or CA (finance or banking background preferred)

Should have risk assessment skills along with vast experience in the field of

underwriting

Hands on experience in self-employed assessment.

Must have minimum 2 – 3 years of team handling experience

In depth understanding from sourcing to disbursement.

Effective communication skills (verbal & written)

At least 4 years of experience in the credit assessment field from home loan industry

Solution orientation and ability to work under strict deadlines

Should be willing to travel on a needed basis

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